Error with Web Update

[amonteiro3]

I've just started playing with the web update feature (IA10.10), and I'm getting a crash.

I have a Web deploy project, which is all a single file (as suggested in the patching document). I've read through the "using Install Aware 7 To Publish Web Updates" and followed the instructions.

When I run the installer in /update mode (either from the shortcut it automatically puts into the Start menu, or from the command line) I get the following error:

Runtime error in install: Access violation at address 00602e3 in module 'cartovistapublisher3_installer.exe'. Read of address 00000374"

I tried running it from the command line with a log file, but the log file only shows:

<InstallAware>
<SupportDir>
</SupportDir>
<SetupSplash>
<StubSize>
</StubSize>
<StubData>
</StubData>
<GlobalLists>
</GlobalLists>
<ExtractArchive>
</ExtractArchive>
<CachedSupportDir>
</CachedSupportDir>
</InstallAware>


From the computer i'm running this on (virtual box XP), I can use IE to browse to the URL where both the updates.ini file and the web update patch are located and download them.

Help!

[giaviv]

Dear amonteiro3,

Whats cartovistapublisher3_installer.exe? Is that your update / setup?

[amonteiro3]

Yes it is. In this case its a full install that I had installed on the Virtual Box XP

[giaviv]

Dear amonteiro3,

Have you tested this on different machines? Does tis always reproduce?

[amonteiro3]

Four machines so far. 2 XP boxes, 2 Windows 7 64 boxes. All the ones in the office that I've tried it on.

[giaviv]

Dear amonteiro3,

Could you please send your project to support at installaware.com so I can look at it?

[giaviv]

Dear Andy,

I tried your project and I was able to update it from multiple machines.
Perhaps try cleaning your %TEMP% folders before commencing the update.

[amonteiro3]

Just thought I'd let you know that since I upgraded to InstallAware 11 I've not had any problems and everything is working wonderfully.

Thanks!
Andy

[giaviv]

Great - thank you!