Error During Install

Roostar2004 · Postby **Roostar2004** » Fri Mar 18, 2011 3:48 pm

I am confused as to what binaries you are refering to.

Postby **giaviv** » Sat Mar 19, 2011 5:38 am

The binaries that comprise your program. In other words, the application you are installing with InstallAware

Roostar2004 · Postby **Roostar2004** » Mon Mar 21, 2011 7:44 am

I have been able to reproduce this issue using a newly created install set. I have uploaded the files to support using the same ticket ID GBJ-390685.

What I have included:
The Installaware Project
The files used in the project
The .cmd files used to build the projects
And the two created install sets.

To reproduce:
Install Test Project 8
Install Test Project 7 (Error during install)

Postby **giaviv** » Tue Mar 22, 2011 12:30 pm

Dear Roostar2004,

I received nothing on that ticket - could you please send it again / send it as an email to support at installaware.com?

Thanks!

Roostar2004 · Postby **Roostar2004** » Wed Mar 23, 2011 12:02 pm

Okay I sent the email to support as well.

Postby **giaviv** » Thu Mar 24, 2011 1:36 pm

Dear Roostar2004,

For some reason I am not getting any of your emails. Could you please check that the address (support at installaware.com) isn't blocked or perhaps try sending it from another email account?

Thanks!

Roostar2004 · Postby **Roostar2004** » Mon Mar 28, 2011 8:17 am

I finally got en error back saying that the file was too large so i broke it into two emails.

Postby **giaviv** » Mon Mar 28, 2011 9:44 am

Dear Roostar2004,

I got your files, but there is no version 7 or 8. Could you please clarify and give me instructions to reproduce the issue?
Thank you!

Roostar2004 · Postby **Roostar2004** » Wed Mar 30, 2011 11:04 am

In the email that had the command scripts there are two exes one syas Test Project 7.exe and the other is Test Project 8.exe

Install 8 and then 7 and you should see the error.

Roostar2004 · Postby **Roostar2004** » Fri Apr 01, 2011 8:31 am

I was wondering if you had been able to reproduce this yet?

Postby **giaviv** » Fri Apr 01, 2011 11:07 am

Dear Roostar2004,

I am looking into this and will keep you posted.
I appreciate your patience!

Roostar2004 · Postby **Roostar2004** » Tue Apr 26, 2011 11:22 am

I have been busy here at work and am just now getting back to this. I was wondering what the status of this is? Any luck determining what the problem is?

Postby **giaviv** » Tue Apr 26, 2011 3:52 pm

Dear Roostar2004,

I was unable to reproduce this issue.
Here is what I suggest we do - please create a basic EMPTY project from the Basic Setup template.
Are you experiencing the same problems with this basic project?
If not, what are the differences between this project and your main one that cause the issues?

Roostar2004 · Postby **Roostar2004** » Fri Apr 29, 2011 2:09 pm

Yes the example project I sent you was created just for this test.

What I have been able to figure out so far is that it must be releated to using two different product codes with the same project but I am not sure why this would matter. It is almost as if IA is putting some tag along with each of the installers that is causing them to have some issues.

It makes no sense that I can install both applications on different machines without issue but if I try to install Version B before Version A then A will error out. However if I install Version A and then Version B there is no issue until I try and upgrade Version A and then that upgrade will error out.

If need be we can setup a GoTo Meeting and I can walk you though and show you the issue I am seeing.