Cannot install InstallAware 7 R2

[blandry]

I recently suffered a hard disk crash and am trying to rebuild with a new disk. As part of this, I am trying to install (again) InstallAware 7 R2. However, when I run the install I get the message "Extraction of installation data downloaded from the web has failed" with 2 choices, to either download a fresh copy, or Try to extract the existing download again. NEITHER WORK and the popup just flashes whatever I select.

I have the installation file given to us by InstallAware local on this new hard drive, and I can get to the web without any problem - so its not for lack of the original install, or any web-access problem.

Why cant I install this stuff??? ...and what do I do to resolve this stiuation???

(IMPORTANT NOTE - we have also just recently purchased InstallAware 10 but that is NOT installed on this particular machine because I have posted a question on this board to find out if that is an "upgrade" or can version 7 and 10 run side-by-side... But, alas, no one has answered that post for over three weeks...)

Please - some help would be most appreciated.

[giaviv]

Dear blandry,

First of all, I am not sure which thread you are referring to as I answered ALL your posts in the last 6 months. Please let me know if I missed anything.

Anyway, ever you ever had another version of IA installed on that machine?

[blandry]

I posted an earlier thread, about three weeks ago, asking if InstallAware 10 was an "upgrade", or if it could live side-by-side with InstallAware 7 R2. I dont know how to review my old threads, but I did not get a reply to it. That has now become a distinct problem because when we purchased InstallAware 7, we got the Studio version. When my boss purchased InstallAware 10, he bought the Developer Version. That has created a problem...

So first, YES - InstallAware 10 was installed on this machine but we found it "killed" InstallAware 7 which means I lost all the designer features (since the two versions differ). IA 10 was then removed, and we are trying to get back to IA 7 to get what we paid for back - but it does appear you CANT have both on the same machine - and this is causing one hell of a mess for us. So I am trying now to get InstallAware 7 installed on my XP machine, and I will leave InstallAware 10 on my Windows 7 machine. At least, thats the plan - but as mentioned in my original post, 7 will not install at all - just keeps bouncing us to the screen that it cant get the web media stuff.

I really like InstallAware but right now we are dead in the water with it and though I appreciate your support and assistance, we cannot find any phone number to call to work through this. And worse - we are trying to build a release RIGHT NOW.

So, can you advise me what to do? Should I be running IA 10 and get rid of IA 7? What happens to the features we now lose due to the different versions? How do I get 7 installed - or - will 10 do the job for us?

We keep getting emails from InstallAware about how "cool" InstallAware 10 is with all its new features - but at the same time we dont have any phone number to even get anything running!!! Very frustrating!!!

(...and note - you might ask why we are not running IA 10 on BOTH machines. We cant... We support legacy apps that cannot be built on a Win7 64 bit box - so we need both an XP machine, and a Win7 64 bit machine).

Thanks for your help and I hope you can guide me along in resolving this problem. If you need more information, please ask.

[giaviv]

Hi blandry,

I actually went over all your posts from 2011 and they were all answered. Never mind though, forget about that.

InstallAware versions DO NOT live side by side, which is causing your issues. Please install them on different machines.

About your other issues, please relay your concerns to sales at installaware.com as they deal with that.

I appreciate your patience, and hopefully we can get your problems solved soon

[blandry]

Hi giaviv,

No worries - quite likely that I clicked "submit" but missed the button! My bad...

Ah, ok... So any purchase of a new version of InstallAware is essentially an "upgrade" - eg, they dont live side by side. Again, no worries for now - I got InstallAware 10 installed and working and used a couple of my InstallAware 7 saved projects and they seem to work just fine - they are in QA right now and I have not heard any problems as yet so lets presume thats all good.

Before I tie up the boss, slap him around a bit, and remind him he bought the wrong version of IA10 (again, with 7 we had "studio", with 10 we have "developer") how come the install asks me what version I am installing and it doesnt "know" what version it is?

More importantly, do I need to return IA 10 developer to get the correct "studio" version - or can I talk to sales and 'upgrade' at the Studio/Developer level? If this is a simple case of paying a few more bucks that would be great, where if we have to return something and re-purchase, well, thats going to be a bigger hassle. Please advise as best you can and I will push the boss to get that squared away.

Thanks.

[giaviv]

Hi again,

No problem at all. The reason for having one installer is simplicity - instead of creating 4 different installers, you can select the edition you wish to install upon installation.

Unfortunately, I would have no idea about upgrading / downgrading, you would really have to contact sales on that one..

[blandry]

Hi giaviv,

OK, fair enough, I will contact sales - though I did note yesterday when I looked at the sales support forum, YOU are answering some stuff there! So, you wear multiple hats? I sure hope you get multiple paychecks too! You certainly are earning it.

On the version thing though - we also do different versions of our software but we use one installer (InstallAware no less!) and we have a registry value that tells us what version the customer is running so our upgrades always install that version and not the wrong one. With respect, might I suggest your developers start doing the same thing because when I first installed both IA7 and IA10, I went all the way through the installation before it told me "wrong version for license key". Not a huge issue - but was a lot of time wasted, and since the version selection combo box never warns you, you can go through a 1/2 hour of installing and only then get notified you have the wrong version going.

Just a suggestion...

Thank you very much for your help and support with this issue - its appreciated!

[giaviv]

Hi blandry,

I just answer all technical questions over at the sales forum is all.

I agree with you, however we can't change IA 7; that being said, InstallAware is constantly being worked on and improved to eliminate such problems, so thank you for your input!