InstallAware 11 Announce - Maintenance question

[alibaba]

Hi,

today I received an email with the announce of IA 11. When I go to the pre-Order website I find an other price list than I knew it from the previous versions.
I do not understand what maintenance 1 year means. In the past I had three options for maintenance:

1 None - included in price
- Minor upgrades free of charge, major upgrades free for 3 month
2 Year Maintenance - unlimited upgrades for a full year [+40%]
- Free major upgrades for 12 months
3 Years Maintenance - unlimited upgrades for two years [+70%] (Best Value!)
- Free major upgrades for 24 months

Now I can only see:
Studio Maintenance - 1 Year
- Receive automatic software upgrades for the next year

Am I right that if I choose no maintenance I will also get the minor upgrades as I got in the past without maintenance?
If I select 1 year maintenance, do I get the license for the next IA version (12) and do you plan to release IA12 within this next year?

[royisher]

Hello Alibaba,

Thanks for your post.

If you purchase our upgrade without the 1-year maintenance you will receive 3 months of full upgrades and free upgrades for life. If you do decide to get our 1-year maintenance, then you will enjoy major upgrades for 1 year.

Hope this clarifies!

Thank you.

[alibaba]

Following up your answer I have new questions:

1. If I decide to choose no maintenance then I have to pay for the next major upgrade if it will be released after the three month?

2. But I will always get the updates for IA11 like Service Packs or R2 Version?

3. The major upgrade is the IA12 release?

4. If I select your 1-year maintenance then I will also be able to get IA12 without additional costs, if it is released within the 12 month?

5. But I do not know when you will release IA12 so it is a bit like lottery. Maybe you release IA12 after 13 month, then I will have no value-added cause the 12 month are over and I have to pay for IA12 again.

That´s right.Isn´t it?

[royisher]

Hello Alibaba,

1. If I decide to choose no maintenance then I have to pay for the next major upgrade if it will be released after the three month? - Yes, exactly, only 3 months of major releases.

2. But I will always get the updates for IA11 like Service Packs or R2 Version? - Yes you will.

3. The major upgrade is the IA12 release? - Yes.

4. If I select your 1-year maintenance then I will also be able to get IA12 without additional costs, if it is released within the 12 month? - Yes.

5. But I do not know when you will release IA12 so it is a bit like lottery. Maybe you release IA12 after 13 month, then I will have no value-added cause the 12 month are over and I have to pay for IA12 again. - We can't promise that our next release would be within 12 months, but as you can see per our past releases, we tend to release in less than 12 months.

Thank you!