Help with failed Installation

[BlackNight]

Have a user that is tring to install an application but the install failes. I have looked at the install log but I do not know what to look for. Can someone please help? I have attached the log.

Thanks
Paul

[giaviv]

Paul,

What is the user seeing exactly? What is failing? What error is he getting?

[BlackNight]

He get no error. please see the 2 attachments.

Thanks
Paul

[giaviv]

Could you please attach your installer?

[BlackNight]

I tried to attach but it is to big. It is 8mb. How shall we proceed?

Paul

[giaviv]

Paul,

You can send the project to support at installaware.com

[BlackNight]

The e-mail has been sent.

Thanks
Paul

[BlackNight]

Have not heard back form you. Did you guys get the email?

Thanks
Paul

[giaviv]

Paul - never got it, it must have been blocked. Could you please attach your project here?

[BlackNight]

I can't it is to big. I have resent you an e-mail with a link to d/l it.
Please let me know when you get it so I can remove it from the server.

Thanks
Paul

[giaviv]

Paul,

What is the title of your setup project?

[BlackNight]

CategoryUpdater_Setup

[giaviv]

Paul,

I was able to run your project without a problem on Windows 7 x64.
Does this happen on any other machines?

[BlackNight]

No only his.

[giaviv]

Is there anything specific to his machine, such as an anti-virus program?