Problem extracting local web media blocks

Gareth Owen · Post by **Gareth Owen** » Tue May 16, 2006 11:08 am

I am having issues trying to extract web media blocks,

The installation is actually local, i.e the media block is in the same directory as the installer, there is no actual web location.

When I try to install the application, I get an error saying Retry Extraction?

This gives the option to Download a new copy or retry extracting.

The retry just gives the same error and the Download, tries to get the files from the Web where they do not exist.

Any ideas? the error message does not give any additional information on which files it has not managed to extract.

I have tried the /l option to enable logging, but nothing is actually written as the installation fails before it reaches the msi part.

Any help is greatfully recieved.

MichaelNesmith · Post by **MichaelNesmith** » Tue May 16, 2006 11:46 am

Does the web download and extraction work? Do you have sufficient free space on your machine? How much free memory do you have on the system?

Gareth Owen · Post by **Gareth Owen** » Tue May 16, 2006 2:05 pm

Nop, it gets about half way through extracting then brings up the dialog. In this install there is only one web block

Plenty of free disk space, the install is only 7MB total.

4GB ram installed, Win XP so only 3.25 GB available, but I would assume that is enough.

Gareth Owen · Post by **Gareth Owen** » Wed May 17, 2006 2:04 am

I have tried manually extracting the data using winrar and it works fine, so it is not a problem with the archive itself.

Any other ideas?

Gareth Owen · Post by **Gareth Owen** » Wed May 17, 2006 4:26 am

Hmm, curiouser and curiouser.

I have done a little more investigation and have found another linked issue.

In this case I have the C++ 8 runtime prerequisite installed, as per the runtime extensions pack.

An installation I have just built using the same PC that had the issue before, could not install the C runtime prereqs, due to a similar error.

If however, I run the same install build on a different PC, it seems to work fine.

This is installing the application on a clean VMware image with plenty of disk space.

The one difference between the 2 build machines is that one is set toi use Chinese as the default non-unicode language. (Required to build the chinese installation to get the correct dialog character format)

Is this a possible cause.

Is there any way to obtain further debugging information? as the logged install option does not seem to show anything, the log files are not even created unless the install actually works.