Setups hangs after second screen

[tosch]

I have two clients from two different companies who are having the same problem.

After the second screen (Installaware assistant) the setups hangs. Normally the first screen as defined in the script should be displayed.
I have noticed in taskmanager that the setup is using about 13-14% of cpu time but that's it.
Tried several things: uploaded the setup again, turned off antivirus, ran as administrator.
The same setups runs perfectly fine on other machines in the same network, run from the same location/network drive.

Any ideas what could be causing this behaviour and how to diagnose this?

Thomas

[FrancescoT]

Dear Thomas,

it looks like an AV issue instead.

Please note that to verify possible AV relation with the problem, it's enough to just disable it ... often it must be un-installed.

Regards

[tosch]

my collegue told me that he deleted all registry entries that sounded like our app and then setup ran again properly. It took him 45 mins to find/delete all entries.
Where are the Installaware entries that are saved during an installation? Maybe finding/deleting them could indentify the problem.

Thomas

[FrancescoT]

Dear Thomas,

with a MSI based installer the entries are only stored as follow;

- HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{product-code}

or (when installing a native 32 bit package on x64 target OS)

- HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{product-code}

Hope this helps you.

Regards