InstallAware X3 Setup Caught In A Failure Loop

[jtwine]

So I finally decided to bite the bullet and attempt the upgrade to X3. I went for a complete install of Studio edition. Right after the "dotNET Runtime 4.5.2 (x86 and x64)" web media package downloads, I get a dialog titled "Retry Extraction?" that gives me two options: one to retry the download (which is odd, because the download hit 100% and looks to have been successful), and retry the extraction, which fails immediately and re-displays the same dialog. If I leave the dialog alone, it times out and retries the download again, and then fails extraction... etc. etc.

My only other option is to cancel - not the option I was looking for to diagnose this issue.

So... what gives? I had a similar problem with X2 where I needed to obtain a monolithic installer. So, I think I might need one of those.

Also, that dialog has mnemonics on the OK and Cancel buttons, which it should not (because <Enter> is bound to the OK button and <Esc> is bound to the Cancel button). They should not even be visible, because they are configured to be hidden unless I hit <Alt>. Its content is also not copied as a string to the clipboard by using <Ctrl+Insert>, like how standard message boxes are, so it is harder to capture their content.

[FrancescoT]

Dear Jtwine,

did you use the latest version of the product trial installer?

What you are reporting generally happens when the downloaded setup component doesn't match the version of the trial installer.

Regards

[jtwine]

I used the installer that kept bugging me about how "InstallAware X3 is Available!" - I did not manually download an X3 installer myself. I presumed that the one that presented itself to me (through no action of my own) would be valid.

I will dig up another installer and see what happens.

BTW: if this is a known issue, can it be addressed in some what so that it either tries to resolve itself or at least tells me something like "hey, you need to get the latest installer to do this. Oh, and BTW, here is a link you can click to get it easily?"

[jtwine]

Well, that did NOT work, either. Downloaded the latest(?) web installer from http://www.installaware.com/downloads-p ... nloads.htm, and it dies in exactly the same place.



Gonna go for the monolithic installer and see what happens. Would be good to be able to pull it down in separate smaller pieces, like a multi-file 7Zip/ZIP/RAR archive. 2+GB is a lot of data to risk restarting on a transient failure, and more secure businesses do not allow unapproved software (like more downloader utilities) to be used.

[FrancescoT]

Did you try with selecting "Download a fresh copy of the installation data"?

It may be possible that some "old" or "partially" downloaded blocks are currently left on your system.

Anyway, I just tried to do the same and here it works fine.

Regards

[jtwine]

Yeah, I tried that, even though it downloaded a fresh copy (I watched the progress update as the download was taking place).

So I pulled down the all in one installer. The downloaded size is 2,385,268,436 bytes. Someone please verify that, because that installer is not signed! Well, either that, or it somehow got fulblungered on the way down to me.

[jtwine]

It may be possible that some "old" or "partially" downloaded blocks are currently left on your system.Regards

BTW - this should not have been possible, because the directory I originally told the installer to use to cache the downloaded files was empty(!) - so it either did not save them when I told it to do so, or it saved them someplace else without being told to do so.

Either way... bad.

[jtwine]

So I went ahead and tried the unsigned installer just for S&G. Right out of the gate, after choosing my edition, I get an error about being unable to find C:\Program Files (x86)\InstallAware X3\appv\ConvertToAppV.exe. This sounds familiar - I think I had the same issue with the X2 version of the all-in-one installer, but do not recall how we got around it.

Hitting [No] on that dialog and on the subsequent 4 error dialogs allows the install to continue for a little bit, but them fails the same way on MiaCub, darice.cub and a bunch of other files.

WTH? Some files are getting into the install directories and some are not.

So - I am giving up on this one as well. So now I have no editions of InstallAware installed (the X3 installer was able to successfully uninstall the X2 one the first time I ran it). Since they use different folders, is it possible for them to attempt side-by-side installs and then only remove the previous one if the installation of the new one was successful? That would prevent users from getting stuck in the situation that I find myself in.

Thanks!

Peace!

[FrancescoT]

I believe the problem using the full installer is probably caused by the Anti Virus application.
The full installer, due its boot strap size, cannot be signed.

Regards