Studio Admin X3, CD/DVD Installer Problem

[HammadAsghar]

Hello Support,

I created the installer just to install the .Net Framework Runtime 4.52 (as pre-req), the installation goes successful when I build Single File but when I compile it as CD/DVD format, it gives me "File Missing" error.

I have to create a bigger installer which contain Framework, SQL Server and My Application, thus can't compile it as Single File (as it gets bigger than 4 Gb).
Installer Source is attached, could you please see any problem there?

[FrancescoT]

Dear HammadAsghar,

I don't see any problem with your project. I can build the uncompressed layout without any problem.

cd_dvd_layout.png (172.02 KiB) Viewed 7632 times

It may exist probably a problem with your system, as for example; something related with the output folder privileges.

Hope this helps you.

Regards

[HammadAsghar]

Well, build is not a problem but error is thrown when I install the uncompressed installer whereas single build with the same project installs fine on target system. Any thoughts please?

[FrancescoT]

Dear HammadAsghar,

I am not able to reproduce any issue. The un-compressed layout installs fine on my test machine (Win 7 SP1 X64).
I used a Clean test machine where just the OS is installed (no other software or anti virus application).

Regards

[HammadAsghar]

Unfortunately, mine is not working still. Is there a way I can debug or log the things to figure out what's going wrong.
Pictures attached for clarification:

Un-Compressed.png (620.86 KiB) Viewed 7619 times

Win.png (647.05 KiB) Viewed 7619 times

[HammadAsghar]

Just to mention same setup source compiled as "Single" run fine on the same machine.

[FrancescoT]

Dear HammadAsghar,

for what I see, it's the .Net installer that fails to run and I am not sure if this stores a log somewhere on the target machine.

At any rate, it sounds very strange that the same issue isn't replicable when running a single compressed exe. The Net installer that gets included it's identical and this regardless of the build type selected. In addition, with a Un-Compressed layout the various setup files are just copied into the target location.

How did you run your test? Did you use a Clean machine where just the OS is installed (no other software or anti virus application)?
Have you tried to run the same package on a different machine?

Regards

[HammadAsghar]

Yes, .Net Installer log reflects some file missing, and Yes this is strange to me as well that same installer when compiled differently works fine on the same machine.
No, nothing else is installed on machine, I am testing it in Virtual Machine (VmWare) environment. I have conducted the test couple of time but same image (and I believe OS/Settings have nothing to do in this case).

It's getting urgent on me, so please help me out in this situation, I have to ship my product soon.

[FrancescoT]

Dear HammadAsghar,

as first, you should verify if the problem can be replicated on a different machine.

Regards