For some of our customers, Download File is giving an error. For others it works fine.
What could be the problems and what are the solutions?
I suspect firewalls may be at least part of the trouble - is there any way to increase the time-out value for Download File>
Problems with download file
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MichaelNesmith
- Posts: 3452
- Joined: Thu Dec 22, 2005 7:17 pm
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Hi Mark,
Download File uses the Internet Explorer download engine. It seamlessly works through firewalls and proxies - as long as Internet Explorer itself is configured in a way that it works.
Sometimes, end-users have aggressive firewalls or other products that interfere with proper operation. These extreme situations have to be addressed on a case-by-case basis with the end-user. For instance, if the user has told their firewall to block programs except a whitelisted group, or if they are blocking the installer manually by mistake, this has to be addressed specifically.
Download File uses the Internet Explorer download engine. It seamlessly works through firewalls and proxies - as long as Internet Explorer itself is configured in a way that it works.
Sometimes, end-users have aggressive firewalls or other products that interfere with proper operation. These extreme situations have to be addressed on a case-by-case basis with the end-user. For instance, if the user has told their firewall to block programs except a whitelisted group, or if they are blocking the installer manually by mistake, this has to be addressed specifically.
Michael Nesmith
Install[b]Aware[/b]
[i]Home of The Next Generation MSI Installer[/i]
Get your free copy today - http://www.installaware.com/
Install[b]Aware[/b]
[i]Home of The Next Generation MSI Installer[/i]
Get your free copy today - http://www.installaware.com/