Error: \"Unable to copy installation data to local folders\"

epohl · Post by **epohl** » Tue Feb 06, 2007 11:57 am

For no good reason, suddenly I'm getting the following error when attempting to install a web-based installer:

Unable to copy installation data to local folders

This occurs at the first "Install Files" command. The same project when built as a single compressed EXE works fine. Any ideas? What stupid thing am I doing that I'm not seeing?

Thanks,

Eric

epohl · Post by **epohl** » Tue Feb 06, 2007 11:59 am

One more thing - this happens within the OFFLINE CONTENT portion.

Eric

MichaelNesmith · Post by **MichaelNesmith** » Tue Feb 06, 2007 2:54 pm

Which IA version?

epohl · Post by **epohl** » Tue Feb 06, 2007 2:55 pm

Version 6.0, Build gwinnett_rtm.060606

MichaelNesmith · Post by **MichaelNesmith** » Tue Feb 06, 2007 2:59 pm

Upgrade to the latest (remember to regenerate your license), and rebuild your setup.

epohl · Post by **epohl** » Tue Feb 06, 2007 5:17 pm

After upgrading to 6.24, I still get the error message.

MichaelNesmith · Post by **MichaelNesmith** » Tue Feb 06, 2007 6:18 pm

Did you regenerate and reinstall your license? If you install an old version license over a new version license, this error can happen.

Otherwise, please try to create a minimum setup project that illustrates this behavior, and post it here. If you can narrow the issue down for R&D and demonstrate the problem is in the InstallAware engine, you get a free expedited fix for the problem.

If not, you may need to purchase a support incident.

epohl · Post by **epohl** » Thu Feb 08, 2007 1:18 pm

I figured out the problem.

Having bracketed the error in two different versions, I zeroed in on the smallest change that would cause the error. This turned out to be the inclusion of two new license files for the application. These had a file modification date of 11/07/1617 (!) when viewed with a command prompt (no modification date shown at all when viewed with Win Explorer). I'm guessing the installer was having trouble extracting the files to the suportdir location because of the corrupted attributes.

After touching the files to give them a more valid modification date, the web-based installer now works.

Eric