Error "Account Already Exists" When Uninstalling/Installing

Got a problem you cannot solve? Try here.
Sheri_Steeves
Posts: 104
Joined: Mon Oct 22, 2012 2:14 pm

Error "Account Already Exists" When Uninstalling/Installing

Postby Sheri_Steeves » Tue Jan 17, 2017 10:38 am

Hello,

I have a client trying to uninstall our product built with InstallAware.

When he tries to run the uninstall from the Uninstall a program panel or by running our setup with the uninstall commands he gets the error message: "The specified account already exists" and the uninstall fails.

He gets the same message when running the install for an updated version of our product, which also tried to remove the previous version.

Enabling logging shows me this(I replaced some customer info with XXXXXXX):

Removing from Control Panel and trying to install the new version both give this in the log file:

MSI (s) (E4:38) [16:55:11:532]: SOURCEDIR ==> C:\Users\administrator.XXXXXXX\AppData\Local\Temp\mia1MSI (s) (E4:38) [16:55:11:532]: SOURCEDIR product ==> {5659F4A8-2B00-47C5-AFDF-A0919CA66D79}
MSI (s) (E4:38) [16:55:11:534]: SECREPAIR: CryptAcquireContext succeeded
MSI (s) (E4:38) [16:55:11:535]: Using cached product context: User non-assigned for product: 8A4F956500B25C74FAFD0A19C96AD697
MSI (s) (E4:38) [16:55:11:535]: Determining source type
MSI (s) (E4:38) [16:55:11:536]: Note: 1: 2203 2: C:\Users\administrator.XXXXXXX\AppData\Local\Temp\mia1\pntifsetup_11.0.001.msi 3: -2147287038
MSI (s) (E4:38) [16:55:11:537]: Note: 1: 1316 2: C:\Users\administrator.XXXXXXX\AppData\Local\Temp\mia1\pntifsetup_11.0.001.msi
MSI (s) (E4:38) [16:55:11:537]: SECREPAIR: Error determining package source type
MSI (s) (E4:38) [16:55:11:538]: SECUREREPAIR: SecureRepair Failed. Error code: 524F10944B8
Error 1316. The specified account already exists.


MSI (s) (E4:38) [16:55:16:712]: Note: 1: 2205 2: 3: Error
MSI (s) (E4:38) [16:55:16:713]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (E4:38) [16:55:16:714]: Product: TIFF Image Printer 11.0 -- Error 1316. The specified account already exists.


It is interesting that is is version 11.0.002 of the software that is installed, but it looks like it is looking to uninstall the 11.0.001 version??

Do you have any idea how to fix this error?

Thanks,

Sheri

FrancescoT
Site Admin
Posts: 4902
Joined: Sun Aug 22, 2010 4:28 am

Re: Error "Account Already Exists" When Uninstalling/Installing

Postby FrancescoT » Tue Jan 17, 2017 1:51 pm

Dear Sheri,

this is probably caused by a damaged/altered image of the installed package.

You may try to run a REPAIR of the existing installation (via maintenance mode) or eventually, you may try if "Microsoft Fix It" may help you (...I am not quite sure if this tool is still available). https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

Hope it helps you.

Regards
Francesco Toscano
InstallAware Software Support

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

Sheri_Steeves
Posts: 104
Joined: Mon Oct 22, 2012 2:14 pm

Re: Error "Account Already Exists" When Uninstalling/Installing

Postby Sheri_Steeves » Wed Jan 18, 2017 8:22 am

Francesco,

Thanks for the reply. I did find reference to the Microsoft Fixit installer for this type of situation yestarday as part of my "Googling". The client was able to try it last night and that resolved the issue.

The actual tool that we uses was this:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

It is not is the list of Fixit programs anymore.

Thanks,

Sheri

FrancescoT
Site Admin
Posts: 4902
Joined: Sun Aug 22, 2010 4:28 am

Re: Error "Account Already Exists" When Uninstalling/Installing

Postby FrancescoT » Wed Jan 18, 2017 10:25 am

Dear Sheri,

many thanks for sharing such useful info.

Regards
Francesco Toscano
InstallAware Software Support

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


Return to “Technical Support”

Who is online

Users browsing this forum: No registered users and 8 guests