InstallAware Studio 7 - MSI file missing

Stephen Ibbs · Post by **Stephen Ibbs** » Tue Nov 13, 2007 4:52 am

I am creating a single file install exe. I supply this one single file on a CD.

When some users run this (not all users) it is reporting an error similar to:

Source file missing DONATE.MSI

This is not solely on Vista machines and the problem has been reported by those using XP machines.

What could this problem be?

Sincerely

Stephen

Tinus · Post by **Tinus** » Thu Nov 15, 2007 3:06 am

Can you verify the %TEMP% and %TMP% entries on those machines with problems? Check if there's enough disk space or try to clean the temp dir.

Stephen Ibbs · Post by **Stephen Ibbs** » Thu Nov 15, 2007 4:02 pm

Thanks Martin

I am not able to verify these as the fault was reported on our telephone tech support. I have tried sending them another CD uncompressed rather than a single EXE and will see whether this works. It won't solve the problem long term because our software is downloadable and thus needs to be a single exe.

Sincerely

Stephen