Fatal Error During Installation

[KevinTX]

Hello,

I build several installers using InstallAware 9 R2. The installers that I built worked initially, but after several uninstall and re-install, they stopped working at the Apply Install stage with error message "Fatal Error During Installation". Re-boot does not help. I logged the installation, but I don't know how to interpret the log. Here is the part of the log that contains the error:

Property(S): ACTION = INSTALL
=== Logging stopped: 9/17/2010 16:06:43 ===
MSI (s) (CC:7C) [16:06:43:243]: Note: 1: 1708
MSI (s) (CC:7C) [16:06:43:276]: Note: 1: 2205 2: 3: Error
MSI (s) (CC:7C) [16:06:43:289]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (CC:7C) [16:06:43:309]: Note: 1: 2205 2: 3: Error
MSI (s) (CC:7C) [16:06:43:322]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

What are the number in 'Error' = 1708 mean? the line number in the log?

Thanks for help,
Kevin

[mills]

MSI error code list:
http://www.appdeploy.com/faq/detail.asp?id=79

These posts might help:
http://www.installaware.com/forum/viewt ... e7cfa9f563

http://forums.installaware.com/viewtopi ... 1df1403443


What is your test environment like?

Are you able to debug this or to determine the code that causes this error?

[KevinTX]

Thanks, Andy.

I will look at the references that you provided.

When I use Debug to step through the installer, it shows that the error occurred at the APPLY INSTALL command. I suspect the problem is with the Environment where the installer is run, since some of them works and some fails after several run. The installers are similar, and they are actually cloned from the same one. The interesting thing is that some of the clones works with no problem, while the original one and one of the clone are having problem.

[KevinTX]

Hello Andy,

Thanks for your help. The problem is solved now, it is just like what was described in the thread you forwarded - I need to change the upgrade codes for each of the installers that I created.

Many thanks,
Kevin