Uninstall Problem

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FrancescoT
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Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Uninstall Problem

Post by FrancescoT »

I found a problem developing a project that now give me trouble during testing.

This install project have worked perfectly with out problems, but seems that I have done something (But I am not able to find what and where is the cause) and now,
once successfully installed on a test machine, it does not complete uninstall anymore and stop executing with error. The error text should be in English (the project is translated in Italian):
"Action is valid only for the products actually installed. Please verify user settings and privileges, then try again." . Really I do not understood what this is refered to and, I repeat, have worked perfectly until now.
Of course, I running the setup.exe as administrator and the test target OS is Win XP pro sp3.
The project has been compiled with InstalAware 10.3 on Win 7 ultimate 64 PC.

I have also produced a verbose log for the unistall and you will find it attached.

Please help me, suggestion are welcome ... so thanks in advance.

Regards
Attachments
uninstall.log
(33.32 KiB) Downloaded 368 times
Francesco Toscano
InstallAware Software

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giaviv
Posts: 2039
Joined: Fri Dec 17, 2010 1:39 pm

Re: Uninstall Problem

Post by giaviv »

Dear FrancescoT,

It sounds like your product is no longer installed - are you sure it is?
Does this happen on other machines?

Thanks
Aviv Giladi
InstallAware Software

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FrancescoT
Site Admin
Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Re: Uninstall Problem

Post by FrancescoT »

Hi Aviv,

I found what causes the problem. By a mistake I used a wrong sequence of the "NATIVE_ENGINE" variable assigment.

During the setup logic, I call a script in the region "[DEFINE REGION: Perform First Time or Maintenance Installation]" (before Apply Install), that contains a call to "Set Variable NATIVE_ENGINE to TRUE", but instead to assign it to FALSE when done, I have assigned again to TRUE.

So was a stupid error caused by a wrong copy and past sequence inside the script .... sorry!

Many thanks for your reply.
Regards.
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE
giaviv
Posts: 2039
Joined: Fri Dec 17, 2010 1:39 pm

Re: Uninstall Problem

Post by giaviv »

Dear FrancescoT,

Happy you figured it out!
Aviv Giladi
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Product Guides - http://www.installaware.com/publication ... guides.htm
InstallAware Help -F1 anywhere in the InstallAware IDE
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