Setup resource decompression failure

[dmo]

I am using your InstallAware v18 product.
I've had a problem with compressed or uncompressed installers.
"Setup resource decompression failure"

I've researched the issue in a blog on your site and you mention fixing it in the next release.
That was 2006.
Now it's back.

Solution?
thxs - dmo

[FrancescoT]

Dear User,

honestly, I don't think the error is caused by IA.

Could you post a a very minimal IA project that replicates your issue?

Regards

[dmo]

wish I could but work on a closed, secure network.

think you're right - one of our users can successfully install on a virtual machine, another can't.

Found some user comments on the web.
Stating the permissions to the user's App Data\local\Temp folder might be too restrictive.
Determined there weren't restrictive.

Not sure what to do but turn it over to the IT guys.

Anyone else?

[dmo]

Here's what the IT guys did.

1. user logs out
2. IT guys rename registry file
3. New "profile" (aka registry) is created.
4. The install goes just fine.

Attached is are 2010 images of something I found associating this with InstallAware.
Has to do with the TEMP environment variable.

Please comment.
thxs

[dmo]

Here's the other one.

[FrancescoT]

Dear User,

first of all, It is not clear to me your post;

1. user logs out
2. IT guys rename registry file
3. New "profile" (aka registry) is created.
4. The install goes just fine.

Which registry? Which profile?

Anyway, If the cause is "not enough disk space" ... there is not much to do (the answer is already with your last screen-shot).

BTW, from where did you get that screen-shot?

Regards

[dmo]

I performed a google search for "installaware setup resource decompression". I looked under "Images" - you will find multiple images.
here is the one that brought me to the image
https://www.google.com/search?q=install ... B446%3B283

I then clicked "visit page" and it brought me to an installaware thread.
viewtopic.php?f=2&t=4381

I am looking at it now.

Since my last post, it appears disk space is not an issue (156GB free) and permissions to C:\%userprofile%\Local Settings\temp and C:\%userprofile%\Local Settings and C:\%userprofile%\AppData\Local\temp and C:\%userprofile%\AppData\Local and C:\Windows\Temp are not a problem.


Sorry for the cryptic post.
For the user that encountered the error, the IT shop recreated the registry for that user.
They accomplished it in their world (so I was told) by renaming the .reg file for the user.
When the user logged into his account after that, Windows did not find the .reg file and recreated one "from scratch" (whatever that means).
The user then ran the same installer and all was well - no "Setup resource decompression" error.

If you find something else for me to try, please let me know.
thxs,
dmo

[dmo]

A co-worker has written out the two versions(one that works, one that doesn't) of the registry and is examining them for differences.

Among the differences are keys that point to his personal %userprofile%\<blah,blah,blah> in the one that works.
He finds these keys set to something like ...\admin\<blah,blah,blah>

The investigation is continuing and the differences are many.
Perhaps you could help us and tell us:
Do you use registry keys in the install process?
If yes, which ones?

This is a problem we must overcome.
We are trying to release a version of our product.
We would like to understand the nature of the problem in order to assure successful installations for all of our customers.
Your attention to this matter is appreciated.

-dmo. USAF support

[FrancescoT]

Dear User,

The Microsoft Windows Installer Engine uses the registry to store information and other reqired data, about the installed application.

Anyway, I am puzzled about your results.
The registry is an essential part of the operating system and for what you are reporting, it seems just a damaged system.

Regards

[dmo]

I doubt it's a damaged registry as the same problem occurs with multiple users.
Sorry about starting the second thread on the same topic.
I would still like to know how the install process works.

Do you use registry keys?
What work area(s) do you use when installing?
What was the nature of your previous "bug fixes?

here is the info from the second thread
I could really use some help.
-dmo
=====================================================
There are a pot-load of reports in the technical support threads.
In some, the IA rep responds stating there was a "bug fix".
Reports of the same problem follow the bug fix date.
Can you state the nature of the "bugs"?

I really need help in tracking this problem down in a timely manner.

thxs,
dmo

[FrancescoT]

Dear Dmo,

There are a pot-load of reports in the technical support threads.
In some, the IA rep responds stating there was a "bug fix".
Reports of the same problem follow the bug fix date.
Can you state the nature of the "bugs"?

Those posts have nothing to do with the IA version you are using and it was related to a specific previous version of IA.

I doubt it's a damaged registry as the same problem occurs with multiple users.
Sorry about starting the second thread on the same topic.
I would still like to know how the install process works.

Do you use registry keys?
What work area(s) do you use when installing?
What was the nature of your previous "bug fixes?

with one of your previous answers you said, that it was necessary to restore the registry for a particular user. If this is true, it means that the system was damaged.

As I said previously; InstallAware doesn't write any registry entries directly (unless you use NATIVE ENGINE ... which I suppose it is not your case).
It is Instead the Microsoft Windows Installer Engine directly, that uses the registry to store information and other required data, about the installed application.

Honestly, I don't know the complete list of those Keys and for that, you should consult the Microsoft documentation directly.

Last but not least, before to proceed with complicated investigations, I may suggest you to verify if any Anti Virus is maybe causing your problem.
Note that with some AV applications is not enough to disable them ... but it is necessary to completely remove them in order to verify if exist any possible relation.

Regards

[dmo]

I do not agree with your conclusion that the registry is "damaged".
Multiple users are having the same problem.

Yes, I am using the InstallAware NATIVE installer.

As for a virus, I am working on a classified, closed government network.
Software installs are strictly controlled and the anti-virus measures implemented are extreme.
It is not a virus.

You have not answered my question about your past statements regarding a "bug fix" for this problem.
Do you know the nature of the "fix"?
That information might help me in my investigation.

If you search your posts for "Setup resource decompression" you will find many threads.
Please look at them and you will see where an IA employee makes reference to the "bug fix"

sincerely,
dmo

[FrancescoT]

Dear Dmo,

You have not answered my question about your past statements regarding a "bug fix" for this problem.
Do you know the nature of the "fix"?
That information might help me in my investigation.

If you search your posts for "Setup resource decompression" you will find many threads.
Please look at them and you will see where an IA employee makes reference to the "bug fix"

As I have already said, Those posts have nothing to do with the IA version you are using and it was related to a specific previous version of IA.
That fix intersted a problem that it is not replicable with the current IA engine version ... because the curent IA engine uses internally a TOTALLY DIFFERENT APPROACH.

I hope that finally this clarifies the matter.

Regards