unable to copy installation data to local folders

[kishorkk23]

Hi,
While installing i am getting the error " unable to copy installation data to local folders".
I looked at the similar topics, but none of them helped. What could be the reason for this?
It extracts till 77% ans then stops with this message.

[FrancescoT]

Dear kishorkk23,

which IA version are you using?

Did you try to generate a log file of the installation (<setup.exe> /l=<path to logfile>)?

Regards

[kishorkk23]

Hi FrancescoT,
I am using IA 12. The issue comes when i had a certain directory has longer file names with some special characters.
I will try to attach this folder.

But how can this result in error?

[kishorkk23]

Part of the folder, as this forum is not allowing me to upload the complete folder

[FrancescoT]

Dear kishorkk23,

I am sorry, but I am not able to verify any issue using your attachment.

As I said, I suggest you to run a logged installation (<setup.exe> /l=<path to logfile>).
Hopefully, the generated LOG may report some more details about the source of your error.

Regards

[kishorkk23]

Hi,
By un-checking the option to cache installation files, the error went off.

What could be the issue?

Regards,
Kishor

[FrancescoT]

Dear Kishor,

maybe I am wrong, but honestly I don't see the relation that such option can have with the problem you reported.

As I said previously, I suggest you to run a logged installation (<setup.exe> /l=<path to logfile>).
This may report some more detailed information about the effective source of the problem.

Regards

[kishorkk23]

Hi,
With the command <setup.exe> /l=<some_log>, the GUI of our software gets invoked and the next buttons are disabled in that flow ! so i cannot capture the log.

Regards,
Kishor

[FrancescoT]

Dear Kishor,

honestly I don't know why your next button appears disabled. Maybe you altered the default dialogs behavior.
For sure this hasn't nothing with our default implementation of the log option.

Regards