Install problem: error reading from file

[Mark Fulford]

I have created a 300Mb installation that works perfectly as web media. From the same project I have also created a single file executable, but this consitently fails as follows:

The setup file decompresses into the temporary folder successfully but, at the file copy process, it fails with:

Error reading from file: C:\\Temp\\mia3A4.tmp\\data\\Artwork\\IFAALENTLSRE3RCSBOTAETRYOLFFFF0\\Dungeons\\CC3\\basic.txt

The reason it can't read the file is that the folder name is wrong... it's not where it decompressed the files. IA has actually placed the files in

C:\\Temp\\mia3A4.tmp\\data files\\install projects\\cc3-ia\\Release\\Single\\data\\Artwork\\IFAALENTLSRE3RCSBOTAETRYOLFFFF0\\Dungeons\\CC3\\basic.txt

This matches the project folder where the setup was saved (c:\\data files\\install projects\\cc3-ia)

Suggestions how to fix this?

[MichaelNesmith]

Which version of InstallAware is this built with?

[Mark Fulford]

Built with Studio - purchased and downloaded this week

[MichaelNesmith]

Can you try changing the output path of your build folder to some path that doesn't contain the name of the setup project (cc3-ia and cc3). For example, tell it to build directly in c:\\temp, and then try that SFX file.

[jbsound]

I'm having exactly the same problem. This is with the latest version of Studio.

During the installation process, the files are decompressed and put into a folder that is different than the folder the installer looks for the files.

I changed the path of the output folder to c:\\temp\\[different name than project] and that did seem to fix the problem.


Michael, can you elaborate on what's happening?

Thanks,

JB

[Mark Fulford]

Just to add to JB's comment - the folder structure that caused the problem was the default folder structure that IA suggested.

[MichaelNesmith]

Unfortunately, this is a known issue - the compressor gets confused by the repeating path problem described above.

The current workaround is to use an alternate output path.

We apologize for the inconvenience!