InstallAware Support Policy Update

In providing the best of service to our customers, we thank you for your understanding that:

– InstallAware Technical Support will no longer be offered on peer support forums.

Phone support is now only available for users with a current Gold Support plan.

Email support replies are guaranteed only for users with a current Gold Support plan.

Our team continues to monitor the peer support forums to ensure a professional experience, and our revised support policy is now available at www.installaware.com/support-service-options.htm.

InstallAware End Of Life Announcement

All versions of InstallAware prior to InstallAware X2 are now ineligible for the following benefits:

– Bug fixes, including security patches and stability issues.

– Technical support, including forum, email and phone access.

– 50% discounted upgrade pricing over full new user prices.

While we have never cut off old version users in 13 years, we thank you for your understanding with this policy change, helping us provide the best of service to our customers.